About the Department

The Senior Account Manager will be part of the Business Development team at Seven Peaks and report to the VP of Business Development. The team is responsible for building and growing long-term client relationships, identifying and converting new business opportunities, and ensuring Seven Peaks continues to deliver meaningful business value to its clients.

You work closely with our Engineering, Design, Data, Product and Delivery teams to understand our clients' businesses, identify where Seven Peaks can create additional value, and develop strategic partnerships that extend beyond individual projects.

We are looking for a commercially driven and relationship-oriented Senior Account Manager who can take ownership of some of Seven Peaks' most important client relationships and systematically grow them over time.

About the Role

The Senior Account Manager is responsible for the overall health, growth and longevity of a portfolio of strategic Seven Peaks accounts. You will treat each assigned account as a business within the business, taking ownership of commercial performance, client satisfaction, delivery health, stakeholder relationships and future growth potential.

Your objective is to deepen Seven Peaks' relationships within strategic customers, increase account lifetime value, retain and expand existing engagements, and proactively create new opportunities for Seven Peaks' services. Success means our clients see Seven Peaks not simply as a delivery vendor, but as a trusted strategic technology partner.

Responsibilities

1.Strategic Account Ownership

• Take overall commercial ownership of an assigned portfolio of strategic Seven Peaks accounts.
• Develop and maintain a clear account strategy and growth plan for each assigned client.
• Build a deep understanding of each client's business strategy, organizational structure, technology landscape, priorities and upcoming initiatives.
• Map key stakeholders, decision makers, influencers and sponsors, and build relationships across multiple levels of the client organization.
• Run regular account reviews and proactively identify risks, opportunities and areas requiring management attention.
• Position Seven Peaks as a long-term strategic partner rather than a project-based supplier.

2.Account Growth & Opportunity Development

• Take responsibility for systematically growing revenue within assigned accounts.
• Proactively identify upsell, cross-sell and expansion opportunities across Seven Peaks' service portfolio.
• Work with internal teams to introduce new capabilities and service offerings based on evolving client needs.
• Identify opportunities before formal requirements or RFPs are created and work with clients to help shape those opportunities.
• Develop relationships with new business units, departments and stakeholders within existing accounts.
• Build and maintain a healthy account-level opportunity pipeline and drive renewals, extensions and follow-on engagements.

3.Client Satisfaction & Relationship Management

• Act as a senior commercial point of contact for assigned clients and maintain regular engagement with key stakeholders.
• Proactively monitor client satisfaction and ensure Seven Peaks teams remain aligned with client expectations.
• Identify dissatisfaction, delivery concerns or relationship risks early and coordinate the appropriate internal response.
• Capture client feedback, communicate it internally and ensure appropriate actions are followed through.
• Build trusted relationships that enable candid conversations about challenges, priorities and future initiatives.

4.Financial & Commercial Health

• Own the overall financial health of assigned accounts, including revenue, contracted backlog, margin, pipeline and future revenue outlook.
• Work with Delivery and Finance teams to understand project performance and identify potential commercial risks.
• Ensure account growth is commercially sustainable and aligned with Seven Peaks' margin expectations.
• Identify potential revenue gaps early and build account plans to address them.
• Support commercial discussions including renewals, extensions, pricing changes and new engagements.
• Maintain accurate forecasting of existing and potential account revenue.

5.Delivery & Team Satisfaction

• Work closely with Delivery, Engineering, Design, Data and Product teams to maintain healthy client engagements.
• Maintain awareness of delivery performance without replacing the responsibilities of Project Managers or Delivery Leads.
• Understand the satisfaction and engagement of Seven Peaks team members working within assigned accounts.
• Work with Delivery and People teams to proactively address account-level issues affecting team members.
• Ensure commercial commitments made to clients remain aligned with delivery capability.

6.Cross-Functional Collaboration

• Act as the internal champion for assigned accounts and connect client needs with the appropriate Seven Peaks capabilities and subject matter experts.
• Collaborate with Sales and Business Development to develop and close new opportunities.
• Work with Engineering, Design, Product, Data and AI teams to identify new technology, product, experience and transformation opportunities.
• Coordinate internal account planning sessions and ensure relevant stakeholders understand the client's priorities and opportunity landscape.

7.Account Planning, Governance & CRM

• Maintain comprehensive account plans and accurate client, stakeholder and opportunity information within the CRM.
• Ensure material opportunities are recorded, qualified and progressed through the agreed sales process.
• Produce regular account forecasts covering contracted revenue, renewals and new opportunities.
• Conduct periodic strategic account reviews with Seven Peaks leadership and maintain clear action plans for growth, satisfaction and commercial risk.
  

Key Measures of Success

• Account revenue growth and increased account lifetime value.
• Net revenue retention, contract renewal and client retention.
• New opportunities generated from assigned accounts, including upsell and cross-sell revenue.
• Account profitability and overall commercial health.
• Client satisfaction and strength of strategic stakeholder relationships.
• Seven Peaks team satisfaction within assigned accounts.
• Accuracy and health of account pipeline and revenue forecasting.

Qualifications — Required

• Proven track record in B2B account management, strategic account management, consulting or technology services.
• Demonstrated history of growing existing client accounts, with clear examples of revenue expansion, cross-selling, upselling or increasing account value.
• Strong commercial mindset with the ability to understand account revenue, profitability, pipeline and financial performance.
• Demonstrated ability to develop long-term relationships with senior client stakeholders.
• Ability to understand a client's business strategy and translate business challenges into potential technology or consulting opportunities.
• Strong opportunity identification, consultative selling, negotiation and presentation skills.
• Comfortable initiating commercial conversations rather than waiting for clients to provide requirements.
• Experience collaborating with cross-functional teams to deliver client outcomes and create new opportunities.
• Highly proactive, structured and accountable approach to managing clients in an OKR-driven environment.
• Strong CRM discipline and experience using platforms such as Salesforce, HubSpot or Pipedrive.
• Thai language proficiency is required.
• Excellent verbal and written communication skills in English.

Qualifications — Preferred

• Experience managing enterprise or strategic accounts within technology consulting, software development, digital transformation or professional services.
• Experience expanding engagements across Software Engineering, Product Development, UX/UI, Data & Analytics, AI, Cloud or Digital Transformation.
• Experience working with complex enterprise organizations involving multiple business units and stakeholders.
• Experience developing strategic account plans and executive stakeholder maps.
• Familiarity with the Thailand / Southeast Asia enterprise technology market landscape.
  

About Seven Peaks

Seven Peaks is where high-impact engineering meets a truly global culture. As a premium digital execution partner, we don't just adapt to the future of tech — we build it. We partner with international enterprises to turn strategic intent into complex, production-ready digital platforms across software engineering, digital experience, cloud architecture, and AI.

Headquartered in the vibrant heart of Bangkok with roots in Norway, our greatest asset is our community: over 180 professionals from 25+ countries building a uniquely diverse, international, and innovative environment. We operate on a deliberately senior-led, product-driven model. For you, this means collaborating shoulder-to- shoulder with elite industry practitioners, cutting through red tape, and elevating your craft every single day.We actively integrate AI as a powerful delivery multiplier — not as a marketing buzzword, but as an everyday tool to enhance speed, quality, and technical edge.

If you are driven to solve high-stakes technical challenges, eager to grow alongside seasoned experts, and looking to thrive in an inclusive, world-class tech hub, you've found your next peak.